PROGRAM ADMINISTRATION

As a full-service enterprise engagement company supporting programs for all stakeholders, PFI can handle as much or as little program design, measurement, and support as necessary for each client. From program design, implementation, technology, and analytics to reward catalogs and order verification, processing, award shipping, and customer service, PFI has the professional and experienced staff to provide quality program management and administration based on the needs of our distribution partners and their clients.

ENTERPRISE ENGAGEMENT AND CATALOG TECHNOLOGY

In the late 1990s, PFI revolutionized the incentive and recognition industry with online point platforms and rewards catalogs that long survived almost every dot-com start-up from that time. Why? They went away because they did not focus on value creation but rather on selling rewards and technology. Our enterprise engagement front-end program management platform supports communications, learning, surveys and voice, suggestion programs, wellness, safety, analytics, and almost any type of engagement challenge you can imagine, along with all the reward features and services you would expect from a state-of-the-art reward fulfillment company with a 200,000 square foot warehouse.

REWARD MERCHANDISING

Program design, communications, learning, voice and feedback, all are important, but so are the rewards selected. What is offered and how can have a direct impact not only on engagement but on the perception of your organization. Using tangible rewards instead of cash ensures that your organization distinguishes performance and recognition from ordinary performance, so that employees, customers or distribution partners do not confuse it with compensation or pricing issues.

Which types of rewards used to engage which type of audience for which purpose and budget entails a combination of art and science at which PFI excels after about 93 years of doing it for tens of thousands of programs.

Tangible awards continue to serve as one of the most effective vehicles to motivate individuals and groups because of their power to provide participants with tangible reminders of success. This approach to rewards can resonate across the organization in a way not possible with cash bonuses. Researching, sourcing and selecting rewards is a daily challenge at which PFI excels. To assemble the most effective and motivating award selections, our professional buyers focus their efforts on trends, product availability, product lifespan, manufacturer delivery performance, redemption popularity, participant demographics, and tariffs.

CUSTOMER SERVICE

PFI understands that customer service is a core of the reward recipient experience, and customer service excellence is an objective for which PFI strives every working day. PFI currently employs eight full-time customer service/order processing personnel. These professionally trained individuals focus on customer inquiries, order entry, order processing, order substitutes and replacements, point balance information, order status information, and more.

SALES SUPPORT

The PFI partner support team has years of experience developing incentive programs for companies throughout the United States and Canada. A sales support professional is always available to assist our partners in the sales and presentation of the program; the structure, development and deployment of an incentive or recognition program;, as well as answer any questions and provide guidance for the continual and seamless program operation.

CREATIVE SERVICES

PFI offers a full range of creative marketing services such as: Web design, print layout and design, copywriting, online games, online consumer sweepstakes

PROPOSALS

Having years of experience writing and responding to incentive program proposals, PFI offers complete proposal development, drafting and presentation services.

INTERNATIONAL FULFILLMENT

In addition to the United States and Canada, PFI offers international merchandise fulfillment to Mexico, Latin America, Asia and the European Union.